Senior Technician, IT Support

2050-IT · Springville, Utah
Department 2050-IT
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $55,000+/yr DOE

Innovative Labs (IL) is a leading developer, formulator, and provider of single serve and multi-dose ingestible health and wellness products for leading brands and direct sales companies. Founded in 2006 by Travis Parry, IL provides highly differentiated formulating, blending, filling, distribution, and other critical services for small-format nutritional supplements, food items, household products and other consumer packaged goods.  The company is SQF Food Safety Code Level III Certified and operates highly efficient, state-of-the-art manufacturing facilities with a workforce of over 500 people.

 

IL was founded in 2006, and is now the largest independent supplier of custom single serve flexible packaging west of the Mississippi. With significant investments in packaging and pasteurization equipment, IL has the capacity to fill hundreds of thousands of pouches a day and the flexibility to meet the demands of large and small production runs. IL provides its health, wellness and nutritional customers with a differentiated advantage of world-class turnkey solutions and full-service, front-end product development. Having achieved the highest and most prestigious regulatory certifications, IL also offers speed-to-market service unmatched in the industry. IL’s customers range from Fortune 100 food and beverage companies to high growth emerging brands, all of whom have access to the Company’s best-in-class service and capabilities.

 

IL is a state-of-the-art, $100M+, private-equity backed manufacturing company headquartered in Springville, UT with offices in St. George, Lindon and Springville.  With over 500+ employees and more than 25% year-over-year growth, IL is uniquely poised and funded for a remarkable trajectory of success.

 

General Summary


Performs the following types of duties: Installing, troubleshooting, and maintaining personal computer hardware and software; working with users in answering questions and solving problems relating to computer systems; coordinating and performing PC user training; performs other related duties as assigned at a competent level.

 

Responsibilities


  • Installs and maintains Computer system hardware and software, including PC, Apple, iPads, and other mobile platforms.
  • Works as a resource person to answer questions and solve problems pertaining to Computer systems.
  • Trains people in efficient use of Computer hardware and software.
  • Supports day to day operations of systems or related activities as assigned.

 

Knowledge, skills, and abilities


Knowledge:  General understanding of software and hardware applications on PC’s, Apple devices, and networks. Solid level of understanding of Microsoft Operating Systems and Microsoft Office 365 is essential.  Average understanding of Active Directory group security and policies.


Skill:  Proficient at working with users to analyze technical problems and provide solutions through use of personal knowledge or reference materials. Strong troubleshooting and problem-solving skills. Good written and verbal communication skills.


Ability: Can install, maintain, troubleshoot, and provide user support for computer systems and networks.  Comprehends new technical concepts quickly.  Professional, organized, and self-motivated.  Demonstrates efficiency in time management, project coordination, and teamwork.  Able to work irregular and overtime hours as required.

 

Experience/Education


BS degree in computer science or equivalent combination of education and/or experience.


Benefits


  • Competitive base salary    
  • Annual Bonus Plan    
  • Free snacks, coffee, and soda                                                               
  • 10 days of PTO and 10 paid holidays each year  
  • 100% Paid Medical Premium for Employee Plan
  • Medical, Dental & Vision Plans offered                              
  • Life Insurance (Basic, Voluntary & AD&D) offered                                                                       
  • Training & Development opportunities provided

Thank You

Your application was submitted successfully.

  • Location
    Springville, Utah
  • Department
    2050-IT
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $55,000+/yr DOE